FAQ

FAQ

General Questions

How long has Homerica East been in business?
We opened our doors in 2000.

Where are you located?
We are located at 53 Commerce Dr, Cranbury, NJ 08512

How can we contact you?
You can call us at 732-698-2988. We are available to answer your questions Monday through Friday from 8:30 AM to 5:30 PM. Our fax line is always open at 732-698-2788. You can also e-mail us at sales@homericaeast.com.

Do you have a catalog?
Yes, we have a catalog for our customers. We need you to establish an account with us before you can receive one.

How can I get your catalog?
After you open an account with us, we will let you know who your sales representative is, and you can contact your rep for our catalog. You can also browse our website at www.homelegance.com. We are frequently adding products to our website. Having our products online allows you to click on each product to enlarge the pictures for a more detailed look than a catalog would provide. We encourage you to check it out!

How do I open an account with you?
Click here to learn more about opening an account.

Who is my sales rep?
Who your sales rep is depends on where you are located. If you are not sure, please contact us.

Why don’t you list prices on your website?
Our prices are wholesale prices. We do not display prices on the website to protect you as our customers. If you are looking for a price on any item in our web catalog, please contact customer service.

How can I get high resolution pictures?
Please send all requests for high res pictures to sales@homericaeast.com. Specify which items you need pictures for. Unfortunately we do not have one big file we can send you with all of our pictures at this time.

Product Questions

Does Homerica East sell mattresses or water beds?
No, we do not sell mattresses or water beds.

What are standard mattress dimensions?
Twin: 38″-39″ x 74″-75″
Full: 53″-54″ x 74″-75″
Queen: 60″ x 80″
Eastern King: 76″ x 80″
California King: 72″ x 84″

What are the dimensions of this bed? I can only find the height online.
Estimate the size of a bed by using the standard mattress dimensions. Look at a picture of the bed, and add a few inches to the length and width of the bed depending on how it looks.

Can I get a fabric swatch?
Of course, as long as it is available. We only receive a limited number of swatches. You can request one through phone (732-698-2988), just be sure to note the item number and fabric choice.

Do your products require assembly?
Some simple assembly is required. Our products are shipped unassembled (knocked down or “KD”) to save our customers on shipping costs. All hardware is included in the box, along with detailed instructions on how to assemble the piece.

Is the color that I see on my screen or catalog accurate?
All photos on our website and in our catalog have been color matched with the actual product. How these photos display on any individual monitor and print from any printer, however, can vary widely based on different settings and other conditions. You can regard any color you see as merely a color estimate rather than a true color match.

Do you have a showroom?
Yes, it is located in Cranbury, New Jersey and is open to the public on weekends (Saturday and Sunday) from 10am to 5pm. See our full contact info here.

Which furniture shows do you participate in?

High Point show in NC (April and Oct)
Las Vegas show (Feb and Aug)
Our own Furniture Show in our Cranbury warehouse (April)

Ordering

Do I need to have an account with you to order?
Yes, you do need to open an account with us to place an order. See more about becoming a dealer here.

How long does it take to open my account?
Once we receive your completed information, please give us 48 hours to open your account.

How do I place an order?
You can call us at 732-698-2988, fax us at 732-698-2988, or email us at sales@homericaeast.com. We are available to answer your questions Monday through Thursday from 8:30 AM to 5:30 PM and Friday 8:30AM to 4:30PM.

How do I check status of my order?
You can contact us anytime and we will update you on your pending orders. If it’s ready for pick up or delivery, we will send you confirmation via fax, email, or phone call.

How do I know that my order has been received and that it is correct?
Once we receive your order, we will fax or email you an order acknowledgment. Please carefully check that all of the information on the order is correct, including shipping address, phone number, products ordered, quantities, and sizes of all of the items. If there are any errors, please notify us immediately.

Do you quote FOB (Freight on Board) prices?
Yes, we do quote FOB price if you’re interested in ordering direct container from us. The Purchasing Department performs all of the import procedures including shipping arrangements and custom clearance.

How do I cancel an order I’ve placed?
If we are able to cancel your order before it is shipped, there is not a charge for the cancellation. If your order has already been sent from our warehouse, please refer to our return policy.

Do you stock everything in your catalog?
Occasionally, certain items (invariably the one you wanted most) sell out of stock and need to be backordered. When this is the case, you have the following options:

If your order is partially backordered, you may select to have the in stock items shipped first and backorder the rest of your order. When those items become available for shipping, we will contact you to arrange the shipment.
You can also choose to wait until your order is completely in stock to be shipped in one shipment.
You may cancel your order

I put in my order one month ago, why is it cancelled before I picked it up or the order was delivered?
We automatically delete orders that have not been picked up or delivered after two weeks. We will send you a warning fax or email one week before it is due to be cancelled. The allocations in these orders are released and re-allocated to customers who need the merchandise when your order is cancelled, but you can place the order again if you still need it. Just know that once an order is cancelled, you may have a new ETA.

Payment

What form of payment do you accept?
For first three orders from a new account, we only take cash or certified check. After three orders, you can pay us with company check. 30-day term is available pending approval from a factor company. Currently, we use CIT as our factor company. If you already have an account with CIT, we can try applying your order to CIT starting the 1st order. We also take wire transfer.

Do you accept credit cards?
We do not accept payment by credit card.

Shipping

Can I pick up?
You can pick up your order in our warehouse location Monday-Thursday 9AM – 5PM and Friday 9AM – 4PM. Please let us know at least one day ahead so we can pre-pull your order and save you time when you come.

Do you deliver?
Yes, we do deliver to locations within 250 miles. For customers farther then this, please give us a call to discuss delivery options. Please refer to the latest price book for our delivery schedule.

How long does it take to arrive?
Transit time varies from state to state, but our driver usually delivers the same day. If there is a delay, we will contact you. Our delivery coordinator will contact you a day prior to arrange delivery.

What’s your delivery or shipping charge?
Our delivery charges vary depending one where the order is shipping to. Please refer to your price book for the latest shipping charges.

Claim/Damage/Return

Do you have any warranty?
We do carry one-year warranty for manufacturer’s defects. Our full warranty is available to our dealers under the “For Dealers” section.

How do I claim damages?
Please call our office within 3 days of receiving the merchandise, and we will fax or email you a claim form. Please fill out the form completely and attach a picture of the damage, then send them back to us. Our Parts Department will email or call you and handle your claim in a timely manner.

What is your return policy?
A detailed explanation of our return policy is available to our customers under the “For Dealers” section. Some returns will be subject to a 15% or higher restocking fee. It depends on the circumstances. You’re responsible for securely repacking returned items into their original packaging. Furniture may be returned in the original condition within 30 days. Once we receive the items back, our warehouse personnel will inspect the merchandise and determine the credit.

What if the item I order arrives with damage?
Unfortunately, damage can occur during transit. If the delivery is through our contract driver, you can point out the damage to our driver, and he will contact our office. If it’s through common carrier, please inspect the merchandise as soon as the driver delivers your order. When the packing material is not intact, be sure to write it on the Carrier’s Delivery Receipt known as “Bill of Lading”. If any items are damaged, you must notify us in writing within 72 hours. We will repair or replace any manufacturer’s defect or damaged item in a timely manner.

When will I receive my credit memo?
Credit memos are processed in 48 hours after we receive your returned merchandise in its original condition.

Have any questions that weren’t answered here? Please contact us.

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